Guarantee, Security, Privacy

Guarantee

All the items shown on our online catalog are guaranteed to give 100% satisfaction. However, if anything purchased from us that doesn't completely satisfy you we will refund your purchase price. Please, see below our return policy.

Return Policy

- The customer has 14 days after the package was delivered to return the hand fan (beyond that time, returns will be not accepted).
- The customer will pay return shipping (plus any taxes may be originated in Customs).
- The hand fan must be packaged in the original box and condition.

- Once delivered, if the hand fan is in the same condition it was sent, we will proceed to refund the price.

*Returned hand fans with signs of use will be not refunded.
**This policy is not applicable to personalised hand fans (e.g. wedding, custom, etc.).

 

Security

We use SSL technology for the ordering process, which implies that the order information, including your credit card data, will be safely encrypted before transmission. You can therefore rest assured that no one will be able to intercept and misuse this information.

However, if you don't feel comfortable paying by credit card, you may choose to pay by PayPal, money order or bank transfer. To do so, please select the appropriate payment option on your Shopping Basket. Should you prefer ordering offline, you may mail your order.

Privacy

A Cool Breeze - myhandfan.com is a secure online shopping environment. Any information you provide while making your purchases will be kept confidential at all times.

Please click here to see our Customer Testimonials page.